Refund Policy | Framley

Framley sells 100% digital products delivered via email and the Lemon Squeezy customer dashboard. Because digital products are delivered immediately, refunds are not automatic. We review each request carefully to keep things fair for both customers and our team.

This Refund Policy applies to all Framley purchases unless a product page states otherwise.

Framley sells 100% digital products delivered via email and the Lemon Squeezy customer dashboard. Because digital products are delivered immediately, refunds are not automatic. We review each request carefully to keep things fair for both customers and our team.

This Refund Policy applies to all Framley purchases unless a product page states otherwise.

Framley sells 100% digital products delivered via email and the Lemon Squeezy customer dashboard. Because digital products are delivered immediately, refunds are not automatic. We review each request carefully to keep things fair for both customers and our team.

This Refund Policy applies to all Framley purchases unless a product page states otherwise.

Refund window

You may request a refund within 30 days of your purchase date.

Submitting a request does not guarantee approval. We evaluate refunds case-by-case based on the criteria below.

You may request a refund within 30 days of your purchase date.

Submitting a request does not guarantee approval. We evaluate refunds case-by-case based on the criteria below.

You may request a refund within 30 days of your purchase date.

Submitting a request does not guarantee approval. We evaluate refunds case-by-case based on the criteria below.

When a refund may be approved

A refund may be approved if one or more of the following are true:

The Framley template is completely non-functional, and
You contacted our Helpdesk about the issue, but you didn’t receive any response within 72 hours (business days only), and/or
The Framley product description was fully misleading

To help us review quickly, include:

your order email / order number,
what you purchased,
a clear description of the issue,
screenshots or a short screen recording (if possible),
and any relevant links (staging link is preferred).

A refund may be approved if one or more of the following are true:

The Framley template is completely non-functional, and
You contacted our Helpdesk about the issue, but you didn’t receive any response within 72 hours (business days only), and/or
The Framley product description was fully misleading

To help us review quickly, include:

your order email / order number,
what you purchased,
a clear description of the issue,
screenshots or a short screen recording (if possible),
and any relevant links (staging link is preferred).

A refund may be approved if one or more of the following are true:

The Framley template is completely non-functional, and
You contacted our Helpdesk about the issue, but you didn’t receive any response within 72 hours (business days only), and/or
The Framley product description was fully misleading

To help us review quickly, include:

your order email / order number,
what you purchased,
a clear description of the issue,
screenshots or a short screen recording (if possible),
and any relevant links (staging link is preferred).

When a refund will likely be refused

We reserve the right to refuse a refund in these situations:

Change of mind after purchase
You purchased the product by mistake and access was already delivered to you
The product was bought by your employee or another person using your payment method who had lawful access to it
You refused to provide our support staff reasonable access needed to investigate the issue (for example: a staging link, project settings, or access to the site where the product is installed)
More than 14 days have passed since purchase and you didn’t contact support with a real issue

We reserve the right to refuse a refund in these situations:

Change of mind after purchase
You purchased the product by mistake and access was already delivered to you
The product was bought by your employee or another person using your payment method who had lawful access to it
You refused to provide our support staff reasonable access needed to investigate the issue (for example: a staging link, project settings, or access to the site where the product is installed)
More than 14 days have passed since purchase and you didn’t contact support with a real issue

We reserve the right to refuse a refund in these situations:

Change of mind after purchase
You purchased the product by mistake and access was already delivered to you
The product was bought by your employee or another person using your payment method who had lawful access to it
You refused to provide our support staff reasonable access needed to investigate the issue (for example: a staging link, project settings, or access to the site where the product is installed)
More than 14 days have passed since purchase and you didn’t contact support with a real issue

Discount and campaign exclusions

We do not offer refunds in the following cases:

Any license purchased at a discounted price (promotion, discount code, special pricing)
Any purchase made while a discount campaign is running on our site — including purchases at regular price

If you request a refund during a discount campaign, your request will be evaluated after the campaign ends.

We do not offer refunds in the following cases:

Any license purchased at a discounted price (promotion, discount code, special pricing)
Any purchase made while a discount campaign is running on our site — including purchases at regular price

If you request a refund during a discount campaign, your request will be evaluated after the campaign ends.

We do not offer refunds in the following cases:

Any license purchased at a discounted price (promotion, discount code, special pricing)
Any purchase made while a discount campaign is running on our site — including purchases at regular price

If you request a refund during a discount campaign, your request will be evaluated after the campaign ends.

Renewals and upgrades

Renewals and upgrades are not eligible for refunds.

How to request a refund

To request a refund, contact us through our Support/Helpdesk page and provide:

Your order email and/or order number
Product name
Reason for the request
Supporting details (screenshots, recording, links)

We may ask follow-up questions to confirm the issue and determine the best outcome (refund, fix, or guidance).

To request a refund, contact us through our Support/Helpdesk page and provide:

Your order email and/or order number
Product name
Reason for the request
Supporting details (screenshots, recording, links)

We may ask follow-up questions to confirm the issue and determine the best outcome (refund, fix, or guidance).

To request a refund, contact us through our Support/Helpdesk page and provide:

Your order email and/or order number
Product name
Reason for the request
Supporting details (screenshots, recording, links)

We may ask follow-up questions to confirm the issue and determine the best outcome (refund, fix, or guidance).

Payment processing note

All payments are processed through Lemon Squeezy. Refunds, if approved, are issued through Lemon Squeezy using the original payment method where possible. Lemon Squeezy may act as the merchant of record and may handle parts of the refund process through its system.

Contact

Questions about refunds? Contact us through our Support page.