Privacy Policy | Framley

This Privacy Policy explains how Framley (“we,” “us,” “our”) collects, uses, shares, and protects your personal data when you visit our website, contact us, or purchase/download Framley products (paid or free). Framley is located in Indonesia.If you don’t agree with this policy, please don’t use our website or services.

Scope

This policy applies to:

Visitors to the Framley website
Customers who purchase or download Framley products
People who contact us through forms, email, or our Helpdesk/Support channels

It does not cover third-party services we don’t control (for example, payment checkout providers or external websites you may visit through our links).

This policy applies to:

Visitors to the Framley website
Customers who purchase or download Framley products
People who contact us through forms, email, or our Helpdesk/Support channels

It does not cover third-party services we don’t control (for example, payment checkout providers or external websites you may visit through our links).

This policy applies to:

Visitors to the Framley website
Customers who purchase or download Framley products
People who contact us through forms, email, or our Helpdesk/Support channels

It does not cover third-party services we don’t control (for example, payment checkout providers or external websites you may visit through our links).

What personal data we collect

We collect personal data in a few ways:

Data you provide directly

Contact information (e.g., name, email address)
Messages and support requests (e.g., what you send us via contact forms/Helpdesk)
Client/project details you choose to share (only when requesting services or support)

Contact information (e.g., name, email address)
Messages and support requests (e.g., what you send us via contact forms/Helpdesk)
Client/project details you choose to share (only when requesting services or support)

Contact information (e.g., name, email address)
Messages and support requests (e.g., what you send us via contact forms/Helpdesk)
Client/project details you choose to share (only when requesting services or support)

Purchase and delivery data

When you purchase a product, the checkout and payment process is handled by Lemon Squeezy (our payment platform). We may receive purchase-related details such as:

Order ID, purchased item(s), price, currency
Payment status and timestamps
Customer email (for delivery/receipt and access)
Tax-related details where applicable (depending on checkout requirements)

Lemon Squeezy acts as the merchant of record for transactions and is responsible for handling payments, refunds/chargebacks, and tax collection related to purchases.

When you purchase a product, the checkout and payment process is handled by Lemon Squeezy (our payment platform). We may receive purchase-related details such as:

Order ID, purchased item(s), price, currency
Payment status and timestamps
Customer email (for delivery/receipt and access)
Tax-related details where applicable (depending on checkout requirements)

Lemon Squeezy acts as the merchant of record for transactions and is responsible for handling payments, refunds/chargebacks, and tax collection related to purchases.

When you purchase a product, the checkout and payment process is handled by Lemon Squeezy (our payment platform). We may receive purchase-related details such as:

Order ID, purchased item(s), price, currency
Payment status and timestamps
Customer email (for delivery/receipt and access)
Tax-related details where applicable (depending on checkout requirements)

Lemon Squeezy acts as the merchant of record for transactions and is responsible for handling payments, refunds/chargebacks, and tax collection related to purchases.

Automatically collected data

When you browse our site, we (or our service providers) may collect:

Device and browser information
IP address and general location (approximate)
Pages viewed, clicks, and basic usage patterns
Cookies or similar technologies (see “Cookies” below)

When you browse our site, we (or our service providers) may collect:

Device and browser information
IP address and general location (approximate)
Pages viewed, clicks, and basic usage patterns
Cookies or similar technologies (see “Cookies” below)

When you browse our site, we (or our service providers) may collect:

Device and browser information
IP address and general location (approximate)
Pages viewed, clicks, and basic usage patterns
Cookies or similar technologies (see “Cookies” below)

How we use your personal data

We use personal data to:

Deliver digital products and provide access to downloads
Provide customer support and respond to messages
Process and manage purchases (through Lemon Squeezy)
Maintain website security, prevent fraud/abuse, and troubleshoot issues
Improve our website, products, and customer experience
Send important service messages (e.g., purchase confirmations, delivery updates)
Send marketing messages only if you choose to receive them (you can opt out anytime)

We use personal data to:

Deliver digital products and provide access to downloads
Provide customer support and respond to messages
Process and manage purchases (through Lemon Squeezy)
Maintain website security, prevent fraud/abuse, and troubleshoot issues
Improve our website, products, and customer experience
Send important service messages (e.g., purchase confirmations, delivery updates)
Send marketing messages only if you choose to receive them (you can opt out anytime)

We use personal data to:

Deliver digital products and provide access to downloads
Provide customer support and respond to messages
Process and manage purchases (through Lemon Squeezy)
Maintain website security, prevent fraud/abuse, and troubleshoot issues
Improve our website, products, and customer experience
Send important service messages (e.g., purchase confirmations, delivery updates)
Send marketing messages only if you choose to receive them (you can opt out anytime)

Legal grounds for processing

Depending on your location and how you interact with Framley, we process personal data under one or more of these bases:

Contract necessity (to deliver products/services you request)
Consent (for optional marketing, certain cookies, or when you choose to share information)
Legitimate interests (to secure and improve our site, prevent fraud, and operate our business)
Legal obligations (accounting, tax, compliance, dispute handling)

Depending on your location and how you interact with Framley, we process personal data under one or more of these bases:

Contract necessity (to deliver products/services you request)
Consent (for optional marketing, certain cookies, or when you choose to share information)
Legitimate interests (to secure and improve our site, prevent fraud, and operate our business)
Legal obligations (accounting, tax, compliance, dispute handling)

Depending on your location and how you interact with Framley, we process personal data under one or more of these bases:

Contract necessity (to deliver products/services you request)
Consent (for optional marketing, certain cookies, or when you choose to share information)
Legitimate interests (to secure and improve our site, prevent fraud, and operate our business)
Legal obligations (accounting, tax, compliance, dispute handling)

How we share your personal data

We do not sell your personal data.

We may share personal data with:

Payment & checkout provider: Lemon Squeezy (to process purchases, taxes, refunds, and deliver access)
Service providers that help us run our business (for example, email delivery, analytics, customer support tooling), strictly as needed to provide their services
Legal/compliance recipients if required by law, to enforce our terms, or to protect our rights and users

We do not sell your personal data.

We may share personal data with:

Payment & checkout provider: Lemon Squeezy (to process purchases, taxes, refunds, and deliver access)
Service providers that help us run our business (for example, email delivery, analytics, customer support tooling), strictly as needed to provide their services
Legal/compliance recipients if required by law, to enforce our terms, or to protect our rights and users

We do not sell your personal data.

We may share personal data with:

Payment & checkout provider: Lemon Squeezy (to process purchases, taxes, refunds, and deliver access)
Service providers that help us run our business (for example, email delivery, analytics, customer support tooling), strictly as needed to provide their services
Legal/compliance recipients if required by law, to enforce our terms, or to protect our rights and users

Lemon Squeezy’s role

Lemon Squeezy may act as a data controller and/or processor depending on the context and the data involved, as described in its Privacy Policy and related terms.

Cookies and similar technologies

We may use cookies and similar technologies to:

Keep the website working properly
Remember preferences
Understand site performance and usage
Measure marketing performance (only where enabled)

You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

We may use cookies and similar technologies to:

Keep the website working properly
Remember preferences
Understand site performance and usage
Measure marketing performance (only where enabled)

You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

We may use cookies and similar technologies to:

Keep the website working properly
Remember preferences
Understand site performance and usage
Measure marketing performance (only where enabled)

You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

International data transfers

Because we use third-party providers (including payment and infrastructure tools), your personal data may be processed outside Indonesia. Where required, we take reasonable steps to ensure appropriate safeguards are used for cross-border transfers. Indonesia’s PDP framework includes rules around international transfers.

Data retention

We keep personal data only for as long as necessary to:

deliver products and provide support,
meet legal/accounting requirements,
resolve disputes, and
enforce our agreements.

Order and payment records may be retained for longer periods where required for legal, tax, and audit purposes.

We keep personal data only for as long as necessary to:

deliver products and provide support,
meet legal/accounting requirements,
resolve disputes, and
enforce our agreements.

Order and payment records may be retained for longer periods where required for legal, tax, and audit purposes.

We keep personal data only for as long as necessary to:

deliver products and provide support,
meet legal/accounting requirements,
resolve disputes, and
enforce our agreements.

Order and payment records may be retained for longer periods where required for legal, tax, and audit purposes.

Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.
Payments are handled through Lemon Squeezy as merchant of record, and Lemon Squeezy states it builds PCI-related protections into its checkout process and manages cardholder security within its service.

Your rights and choices

Depending on your location and applicable law, you may have rights to:

Access and obtain a copy of your personal data
Correct or update inaccurate data
Delete personal data (where applicable)
Withdraw consent (where processing is based on consent)
Restrict or object to certain processing
Request portability (where applicable)
File a complaint with a regulator/authority

Indonesia’s Personal Data Protection (PDP) law provides a range of data subject rights and includes requirements related to breach notification obligations.
To exercise your rights, contact us via our Support/Helpdesk page. We may need to verify your identity before fulfilling certain requests.

Depending on your location and applicable law, you may have rights to:

Access and obtain a copy of your personal data
Correct or update inaccurate data
Delete personal data (where applicable)
Withdraw consent (where processing is based on consent)
Restrict or object to certain processing
Request portability (where applicable)
File a complaint with a regulator/authority

Indonesia’s Personal Data Protection (PDP) law provides a range of data subject rights and includes requirements related to breach notification obligations.
To exercise your rights, contact us via our Support/Helpdesk page. We may need to verify your identity before fulfilling certain requests.

Depending on your location and applicable law, you may have rights to:

Access and obtain a copy of your personal data
Correct or update inaccurate data
Delete personal data (where applicable)
Withdraw consent (where processing is based on consent)
Restrict or object to certain processing
Request portability (where applicable)
File a complaint with a regulator/authority

Indonesia’s Personal Data Protection (PDP) law provides a range of data subject rights and includes requirements related to breach notification obligations.
To exercise your rights, contact us via our Support/Helpdesk page. We may need to verify your identity before fulfilling certain requests.

Third-party links

Our site may include links to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice.

Contact us

For privacy questions or requests, contact us through our Support/Helpdesk page.